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Chefs Edge Shipping Cover Terms and Conditions
Welcome to Chef's Edge! We're committed to providing you with not only the best culinary tools but also peace of mind when it comes to delivering these tools to your doorstep. Our shipping cover is designed to ensure that your items are protected from the moment they leave our warehouse until they arrive at your location. Below, you'll find the terms and conditions that govern our shipping cover policy.
1. Authority to Leave (ATL) Waiver: By selecting the 'Authority to Leave' (ATL) option with any carrier, either domestic or international, you agree to waive the shipping cover for theft after delivery. While ATL provides convenience, it does remove the safeguard of our shipping cover once the carrier confirms that the package has been delivered to your specified location.
2. Shipping Cover Scope: Our shipping cover protects against loss or damage to your items during transit. In the unfortunate event that your package is lost by the carrier or arrives damaged, depending on the level of damage Chef's Edge will provide refund or replacement options at their discretion. This coverage is valid from the time of dispatch until the package is delivered to you.
3. Making a Claim: If you need to make a claim for a lost or damaged item, please contact us immediately at orders@chefs-edge.com.au. Include your order number, contact information, and a brief description of the issue. Photographic evidence of damage may be required for processing your claim. All claims must be made within 7 days of the recorded delivery date.
4. Claim Investigation and Resolution: Upon receiving your claim, Chef's Edge will initiate an investigation with the carrier. Please allow us up to 14 days to resolve the claim. Depending on the situation, we may replace the item(s) at no additional cost to you or offer a refund for the item(s) covered under our shipping policy. Please note that the shipping cover cost is non refundable.
5. Exclusions: The shipping cover does not extend to:
- Items left unattended by choosing ATL where theft occurs post-delivery.
- Minor packaging damage that does not affect the functionality or integrity of the item.
- Delays in delivery caused by the carrier or customs hold-ups for international shipments.
6. International Shipments: For international orders, Our shipping cover applies to the item's journey until it reaches your country. Once it is with your local customs office, the responsibility for the item shifts to you, the purchaser.
7. Changes to Terms and Conditions: Chef's Edge reserves the right to modify these terms and conditions at any time. Changes will not retroactively affect the shipping cover of orders already placed.
8. Contact Information: For any questions or clarifications regarding our shipping cover, please do not hesitate to reach out to us at orders@chefs-edge.com.au. Our team is here to ensure your shopping experience is secure and satisfactory.
Thank you for choosing Chef's Edge. We look forward to serving you and ensuring that your culinary purchases arrive safely and ready to enhance your cooking adventures.
Keep your timber and leather in tip top shape with our Board Wax! Made from Bees Wax, this wax is the perfect conditioner for your knife handles, knife bags, cutting boards, shoes, and just about anything made from leather or timber.
Accessories Information
– Plastic blade guard with felt lining
– 30cm length, 5cm height
– Most suited to 27/30cm chef knives
Please note, carbon steel blades, when not oiled, can rust when stored in blade guards lined with felt. Please ensure to completely dry and oil your carbon steel knives before using the blade guard, and not to store them in felt guards for long periods of time.
*Logo may vary from item pictured*
Accessories Information
– Plastic blade guard with felt lining
– 16cm length, 3.2cm height
– Most suited to 12-15cm chef knives
Please note, carbon steel blades, when not oiled, can rust when stored in blade guards lined with felt. Please ensure to completely dry and oil your carbon steel knives before using the blade guard, and not to store them in felt guards for long periods of time.
*Logo may vary from item pictured*
Accessories Information
– Plastic blade guard with felt lining
– 24cm length, 5.5cm height
– Most suited to 21cm chef knives
Please note, carbon steel blades, when not oiled, can rust when stored in blade guards lined with felt. Please ensure to completely dry and oil your carbon steel knives before using the blade guard, and not to store them in felt guards for long periods of time.
*Logo may vary from item pictured*
Accessories Information
– Plastic blade guard with felt lining
– 18cm length, 5.5cm height
– Most suited to 15-17cm chef knives
Please note, carbon steel blades, when not oiled, can rust when stored in blade guards lined with felt. Please ensure to completely dry and oil your carbon steel knives before using the blade guard, and not to store them in felt guards for long periods of time.
*Logo may vary from item pictured*
The high-grit ceramic honing rod is an essential tool for maintaining the sharpness of your Japanese knives.
With correct use, it can double your period between sharpening, allowing for easy maintenance of your sharp whetstone edges.
A high grade 5000 grit ceramic is wrapped around a rubber shock resistant core, protecting the ceramic from breaking if dropped.
If you asked: "Give me a stone that isn't too soft, isn't too hard, has great feedback, is splash and go, and has its own base but won't cost me an arm and a leg,", we're reaching for the Shapton Kuromaku every time.
Somewhat reminiscent of the Chosera (albeit with a slightly thinner stone), the Kuromaku are a splash and go dream. Softer than the Glass HR, harder than Suehiro Cerax, they represent excellent value.
Grit: #1000 (Use in the early stages of sharpening)
Weight: 668g
Dimensions: 210 x 70 x 15mm
Accessories Information
- 500 Grit Nagura Stone
- Cleaning and flattening Yoshoku Whetstone
If you asked: "Give me a stone that isn't too soft, isn't too hard, has great feedback, is splash and go, and has its own base but won't cost me an arm and a leg,", we're reaching for the Shapton Kuromaku every time.
Somewhat reminiscent of the Chosera (albeit with a slightly thinner stone), the Kuromaku are a splash and go dream. Softer than the Glass HR, harder than Suehiro Cerax, they represent excellent value.
Grit: #5000 Fine (For Honing, or for edge polishing, use after the 1000)
Weight: 668g
Dimensions: 210 x 70 x 15mm
If you asked: "Give me a stone that isn't too soft, isn't too hard, has great feedback, is splash and go, and has its own base but won't cost me an arm and a leg,", we're reaching for the Shapton Kuromaku every time.
Somewhat reminiscent of the Chosera (albeit with a slightly thinner stone), the Kuromaku are a splash and go dream. Softer than the Glass HR, harder than Suehiro Cerax, they represent excellent value.
Grit: #1000 & #5000 (The ideal 2-step progression)
Guard Information
– Leather with carbon fibre weave lining
– Magnetic strip inside
– 16cm length, 3.2cm height
– Most suited to 12cm-15cm chef knives
Accessories Information
| Style: | Curved Tip Plating Tweezer |
| Length: | 200mm |
| Construction: | Stainless Steel |
Guard Information
– Leather with carbon fibre weave lining
– Magnetic strip inside
– 28cm length, 5.7cm height
– Most suited to 27/30cm chef knives
Accessories Information
| Style: | Gloss Black |
| Length: | 195mm |
| Construction: | Stainless Steel |
Guard Information
– Leather with carbon fibre weave lining
– Magnetic strip inside
– 22cm length, 5.2cm height
– Most suited to 18cm-20cm chef knives
Accessories Information
| Style: | Curved Tip Plating Tweezer |
| Length: | 200mm |
| Construction: | Stainless Steel |
Accessories Information
| Style: | Brushed Matte Copper |
| Effective Length: | 80mm |
| Construction: | Stainless Steel |
Accessories Information
The Knife Maintenance Bundle was designed to offer incredible value for money with a 1000/6000 grit whetstone with base, guide clip and nagura stone for achieving sharp edges on your knives, and a 10" black ceramic steel honing rod to maintain these edges between sharpening.
- Best paired with a lapping stone/plate for flatting between use
- Entry level stone
- Guide Clip Use - Consider applying masking tape to the knife to reduce potential risk of scratching.
The high-grit ceramic honing rod is an essential tool for maintaining the sharpness of your Japanese knives.
With correct use, it can double your period between sharpening, allowing for easy maintenance of your sharp whetstone edges.
A high grade ceramic is wrapped around a rubber shock resistant core, protecting the ceramic from breaking if dropped.
Accessories Information
Includes
- Yoshoku 1000/6000 Grit Deluxe Combination Stone (soak for 5-10 minutes before use)
- Approx. stone dimensions: 180mm x 60mm x 30mm
- Guide Clip (Consider applying masking tape to the knife to reduce potential risk of scratching)
- Nagura Stone (flattening stone)
- Bamboo holder with rubber nonslip base
- Best paired with a lapping stone/plate for flatting between use
- Entry level stone
An excellent all round stone balancing cutting speed and wear rate delivering excellent value for money. Not as hard as Shapton Glass, comparable to the Kuromaku series. Splash and go, no need for soaking, ideal for beginners or intermediate sharpeners.
Dimensions of stone - 210 x 70 x 10mm
Made In Japan
Accessories Information
| Style: | Curved Tip Plating Tweezer |
| Length: | 200mm |
| Construction: | Stainless Steel |
The Chef's Edge range of stones was designed around a blend of performance, price, and longevity. The 1000 grit are an extra thickness, fast-cutting stone with excellent feedback and a slow wear rate. A little softer than the Kuromaku from Shapton.
205mm x 76mm x 26mm
770g
Specifications
| Style: | Matte Copper Brushed |
| Length: | 120mm |
| Construction: | Stainless Steel |
Chef's Edge
We pride ourselves on offering an unparalleled selection of Japanese knives. From the versatile Gyuto and the precise Santoku to specialized knives like the Nakiri and Yanagiba, each knife is handpicked for its quality and performance.